Skip to content

Get in Touch

Before you write

Many common questions are answered on the FAQ and Delivery pages. If you have already placed an order, check the order status information provided for it before contacting support.

Contact support

For help with an order or another service question, contact support at [email protected]. Please include enough detail for us to identify and understand your request, such as:

  • Your order number, if your message concerns an order
  • The name and contact details used for the order
  • A clear description of what you need help with

Response times can vary depending on the nature and volume of enquiries, but we aim to reply as soon as reasonably possible.

If something is wrong with your parcel

Contact support if your parcel is damaged, incomplete or contains the wrong items. Describe the problem clearly and include relevant details, such as which items are affected. Photos may help us review damage or missing contents.

Returns and refunds

If you want to ask about a return or refund, explain the reason for your request and include your order details. You can also read the Terms and Conditions for general information about the applicable terms.

Share your feedback

To share your experience with other customers, use the Customer Reviews page. We welcome helpful feedback about the ordering and delivery experience.

What support can provide

Support can help with orders, parcels, delivery questions, returns and refunds, and service feedback. Support does not provide medical consultations or prescriptions. For medical advice, speak with a qualified health professional.