Privacy Notice
About this policy
This policy explains how personal information is handled when you browse this website, place an order, use pharmacy services or contact us. It covers information collected through the website and communications relating to these services.
Information may be shared with service providers where needed to process payments, fulfil orders, arrange delivery or operate the website. Relevant information may also be shared where necessary to provide pharmacy care or meet required obligations.
Information we collect
The information processed depends on how you use the service. It may include:
- Your name, date of birth, contact details and delivery address.
- Account details, order history and customer service communications.
- Prescriptions and health information you provide, such as medicines you take, allergies and information needed to assess whether a medicine is suitable.
- Payment status and transaction references.
- Technical information, such as your IP address, browser type, device information and activity on the website.
This information is used to provide pharmacy services, assess and fulfil orders, answer enquiries, maintain records and support website security. Health information is used where needed for pharmacy care and related record-keeping.
Cookies and website use
Cookies are small files saved in your browser. Cookies and similar technologies may be used to support essential website functions, remember preferences and understand how visitors use the website through analytics.
You can use your browser settings to view, delete or block cookies. Some browsers also let you restrict tracking technologies. Blocking cookies may affect features such as signing in or completing an order. Deleting cookies does not delete information already collected.
Messages from us
Order confirmations, delivery updates and messages needed to provide pharmacy services are sent using the contact details you supply. These are service messages rather than optional marketing.
Where you have chosen to receive optional messages, you can stop them by using the unsubscribe option in the message or contacting us through the Contact page. Stopping optional messages does not stop communications needed to manage an order, provide care or respond to an enquiry.
Payment processing
Payments are handled by the payment provider. Information needed to complete a payment is processed by that provider, including payment details and relevant transaction information.
Payment status and transaction references may be used to confirm orders, resolve payment enquiries and manage refunds.
Keeping and removing information
Personal information is kept for as long as needed for the purpose for which it was collected. Retention periods depend on the type of information and the need to maintain pharmacy records, complete transactions, resolve disputes and meet required record-keeping obligations.
When information is no longer needed, it is securely deleted or made anonymous. A deletion request may not result in immediate removal of all records where there is a valid reason to retain them.
Adults only
This service is intended for adults aged 18 and over. You must be at least 18 to use the service and place an order.
If you believe a person under 18 has supplied personal information through the website, please contact us through the Contact page so the matter can be reviewed.
Your choices and requests
You can contact us to make a request about your personal information, including to:
- Access the information held about you.
- Correct information that is inaccurate or incomplete.
- Ask for information to be deleted where it is no longer needed.
- Object to particular uses of your information.
- Withdraw consent where a use of your information depends on that consent.
Use the Contact page to submit a request, ask a privacy question or raise a concern. Please describe what you need without including unnecessary health or payment details. We may need to verify your identity before providing information or making changes.
Some requests may be limited by necessary pharmacy, transaction or record-keeping requirements. If a request cannot be completed, we will explain why. Withdrawing consent does not affect information already used, but it may affect services that depend on that consent.